You can return or exchange items within 14 days from delivery. The product must be sent back in its original condition, original packaging and without previously used postage labels. Shipping fees are non-refundable.
- No exchange on sale items, only refunds. If you want a new item, simply place a new order instead.
In case of a return you pay for shipping to us. And in case you want to exchange something, like a different style, size or colour - simply return your unwanted item and place a new order online. We will issue a full refund for your original order upon receiving the return at our warehouse.
Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 40 euros. If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.
All goods will be inspected and the return shall be processed within 30 working days. It may take up to 10 working days for the funds to be credited into your bank account, depending on your bank or card issuer.