If you want to return or exchange your order, please fill out our return form online here:
- Swedish Return form here
Please use the prepaid Postnord label that came with your order and leave it at your nearest Postnord service point. In case of returning an order for a refund 59 SEK is charged and deducted from repayment.
And in case you want to exchange something, like a different style, size or colour - simply return your unwanted item and place a new order online. We will issue a full refund for your original order upon receiving the return at our warehouse. The cost for exchanging an order is free of charge.
Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 40 euros. If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.
All goods will be inspected and the return shall be processed within 30 working days. It may take up to 10 working days for the funds to be credited into your bank account, depending on your bank or card issuer.